NEXT DAY DELIVERY ON ALL WEEKDAY ORDERS

Customer Care

SHIPPING POLICY:

Your items should arrive 2 - 7 working days after receipt of our dispatch email.

* All delivery times are estimates only and should be taken as approximate times only. External factors may occasionally cause delays.**

If our carrier is unable to make delivery because nobody is at home when delivery is attempted then the carrier will leave you a card with instructions of how to rearrange a delivery.

If delivery has not been rearranged within 7 days your items with automatically be returned to us. We will need to recharge postage for items returned to us in this way. We will only reship items after contacting you.

To avoid delays delivering your parcel we recommend having your item shipped to your daytime address ( for example, your work address ).We strive to dispatch your orders the day we receive them however during busy periods this may not be possible and orders will then be dispatched the following working day.

We can only accept orders on products that are shown as 'In Stock'.

 

RETURNS POLICY:

If you are not completely satisfied with any item purchased from our website you can return it to us in original condition for a refund or exchange within 30 days of receipt.

We can only accept returned merchandise that is received in new, unused, original condition and in the original, unmarked, undamaged Spitfire packaging.

Any returned items need to be in a sellable condition.

We appreciate your understanding and compliance.

Please note: exchanges or refunds returned to us without an order number cannot be processed.

The cost of returning an item to us for refund or exchange is your responsibility and the item is your responsibility until it reaches us. For your own protection we recommend that you send returns to us with a delivery service that insures you for the value of the goods such as Royal Mail's recorded delivery. You will then be able to apply for compensation if the item is lost.

 

EXCHANGES:

We have to charge for postage and packaging on exchanges. We will always inform you of any charges beforehand in order to gain your permission.

 

REFUNDS:

Once we have received returned goods in new, unused, original condition and in the original, unmarked, undamaged Spitfire packaging we will refund the original credit or debit card used for the purchase. The refund will include the value of the returned merchandise excluding the original delivery charge.

 

HOW TO RETURN:

  1. Send an email to customerservice@spitfire-design.com quoting your order number, your name and address, details of the product, the reason for return and whether you require an exchange or refund.
  2. Complete the returns form enclosed with your original package quoting your order number, your name and address, the reason for your return and whether you require an exchange or refund.
  3. You will find our returns address on your returns form enclosed with your original package.
  4. Send the unused return to us in original packaging. The item is your responsibility until it reaches us. We recommend that you send the parcel with a delivery service that insures you for the value of the goods.
  5. Once your returned item(s) have arrived back with us and have been verified by our team we will process the refund. You will be notified either by phone or by email informing you that your item has been received by us and that we are processing your refund.
  6. Please allow up to 10 working days from notification that your refund is being processed for any refund to be credited to your account.

IMPORTANT RETURNS INFORMATION: Spitfire will not accept returns for items outside of the 30 day returns period. Physical retail store and purchases from other online vendors cannot be accepted at www.spitfire-design.com for exchange or refund.

MISSING or INCORRECT ITEMS: If you have received your order and an item is missing, or the item received is not the item you ordered please email us at customerservice@spitfire-design.com within 7 days of receipt quoting your name, address, order number and whether you require a refund or replacement and we will advise you how to proceed.

FAULTY ITEMS: If your item is faulty please email us at customerservice@spitfire-design.com quoting your name, address, order number and whether you require a refund or replacement and we will advise you how to proceed.

 

QUERIES:

For customer support please feel free to email us at: customerservice@spitfire-design.com

 

TERMS & CONDITIONS:

By using this site you are agreeing to follow and abide by our terms and conditions and privacy policy. Within these terms, we will refer to ourselves as Spitfire, 'us', 'we' or 'our' this means Spitfire Design (UK) Ltd, company registered in England registration: 3985733.We may revise the Terms and Conditions and Privacy Policy at any time without notice to you.

 

TERMS OF SALE:

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. In order to contract with Spitfire you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods and the services provided.

  • a) When you place an order you will receive an acknowledgement e-mail confirming receipt of your order, availability of your selected product/s and a confirmation of the total cost including your delivery charge. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we receive funds through processing your credit/debit card and the goods which you ordered have been dispatched to you. Only those goods listed in the acknowledgment e-mail and sent at the time of dispatch will be included in the contract formed.(b) Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund excluding the postage and cost of returning the goods.(c) All prices are inclusive of VAT at the prevailing rate (currently 20%). Delivery costs will be charged in addition.
  • b) Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund excluding the postage and cost of returning the goods.

 

ORDER CANCELLATIONS:

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Spitfire, for a full refund. Order cancellations must be made in writing ( includes email ), within 30 days of receipt of the goods to customerservice@spitfire-design.com. If your order has already been processed, you will need to return the order to us once you receive it before we will action any refund. Please read the Return or Exchange an item section below.

 

RETURN OR EXCHANGE AN ITEM:

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of receipt. Items must be returned in their original packaging, unused, complete, and in original condition.

We will issue a full refund (excluding original delivery charge and any return delivery charge) on receipt of the item in a satisfactory, unused condition, or exchange the item if preferred. Our decision will always be final with regard to the condition of items that we have reasonable grounds to believe have been used. If the item you received is not what you originally ordered, please contact customerservice@spitfire-design.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible before using it and refer to our Returns Policy above for instructions on how to return an item.

 

PLEASE NOTE:

The item for return is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. All returns should be sent to:

Spitfire Design (UK) Ltd.1000 North Circular Road, Unit 1, London NW2 7JP, United Kingdom.

This does not affect your statutory rights as a consumer.